Shipping
We deliver and ship within Australia and also ship Internationally.

We collaborate with Sendle for shipping. For any order with preference of Australia Post, please advise to info@jdvstore.com with order number. And please note that the shipping fee might be different.

Australia
We offer complimentary domestic shipping on all orders over $150. $12 domestic shipping fee applies to any order less than $150 from other cities than Melbourne region. Expected dispatch time for shipping is within 5 business days. Delays may happen upon availability of Sendle team. Estimated arrival time of shipping is unavailable, depending on the destination area and Sendle team traffic. Please allow enough time until reception of shippings.

Please note that we use couriers so DO NOT send to parcel lockers and PO Boxes.

International
We ship all our items internationally, but only some countries and areas are available. The shipping availability can be checked at the check-out point after inputing shipping address.  Shipping fee will be calculated at the check-out point.

In general, the freight depends on the total weight of the package.  

Return
Unfortunately we don't offer free returns so please choose carefully.

Damages and issues
Please inspect carefully your order upon reception and contact us immediately with info@jdvstore.com if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please send required documents to info@jdvstore.com as below:

1. Damaged or defective products
2. Shipping container with the shipping label in one picture
3. Internal package, like wrapping package or bubble wrap

If products are misused we will not accept responsibility for any damage caused. So please read care instructions on items, we will not accept responsibly for any damage done. 

Exchanges
Unfortunately we don't offer free exchanges so please choose carefully.

Refunds
We will notify you once we’ve received your email about damage or issues of your order and inspected, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.

Privacy
If you have any questions about this Privacy Policy, please e-mail them to info@jdvstore.com and be sure to indicate the nature of your question.