Please inspect carefully your order upon reception and contact us immediately with info@jdvstore.com if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please send required documents to info@jdvstore.com as below:

1. Damaged or defective products
2. Shipping container with the shipping label in one picture
3. Internal package, like wrapping package or bubble wrap

If products are misused we will not accept responsibility for any damage caused. So please read care instructions on items, we will not accept responsibly for any damage done.